Game, what a disgusting experience!

This review is for the customer service and accounting department. I did not have funds available for my debit order on 7 February 2019 but made an arrangement with game and paid the outstanding amount via eft on 12 February 2019. My debit order for 7 March 2019 went off as normal. On Sunday morning 10 March 2019 i checked my Game balance via the sms method and received a message that my balance was R0 and my card was suspended. I did not understand why as my payments were up to date. I contacted the call centre and the call centre agent assured me my account was up to date and my card was not suspended. I went to Checkers to do some shopping but when i got to the till to use my Game card it was declined 3 times. I had to leave everything behind and walk away embarrassed!" Well done" for making me feel so so ashamed! On Monday 11 March 2019 i received an sms from game that i still need to pay the two installments mentioned above. Immediately i contacted the accounts department and asked them what the problem is with my account as my payments were up to date. The lady told me my debit order for 7 March 2019 was returned, which was total bulls#it! i asked her to check again and to check for the eft payment i made on 12 February 2019 and finally she caught on with what was going on and then she continued telling me that their system will only update my payment details on 7 April 2019! What the hell Game? does it really take 2 whole months for your system to update payment details? I am disgusted that my card is suspended for two months and especially because my account is not in arrears and my last debit order had gone through as normal. Also, you should provide more training for your account department as they do not know whats going on, it is not my responsibility to explain to them what is going on with my account.