Game Westwood/Samsung

I purchased a samasung 40" TV in December 2020 please note it was not a demo and it packed up in April 2021 where it was not coming on I then took it to the Game Westwood store and it got fixed.on the 18th January 2022 I took the same TV back to the store for the same malfunction and the manager had told customer service to call samasung as they needed to credit me because the same problem has happened twice,I was told that a technician needs to look at it first and it will take 2weeks for the credit I then call the store after 2weeks because I hadn't received and feedback and I was told that samasung policy is that they have to fix the TV 3 times before a credit so my concern was that if it happens again for the same thing and the TV is out of warranty who will stand liable for the cost, so now a month and a few days after many calls to extended warranty because of no feedback they tell me that samasung is waiting for a part and they not sure when the TV will be fixed,according to the repair agreement that games policy is 21days or the customer will be refunded or replaced,there has been no feedback from game and now its going on a month and few days.... this service is disgusting and the level of customer service is atrocious,if the technician looked at the TV in January why now as of the 21st of February the TV hasn't been fixed and a new job card was opened on the 11th February without my knowledge.i want to know what is game and samsung going to do because there policy states 21day.i as a customer am very disappointed.i have informed that I want my money back or a new TV,and someone higher than customer service to contact me because there is a lack of communication.