IK
Itshokeng K

1 reviews | Active since Apr 2019

17 Sept 2024, 17:00

Game Westgate Roodepoort

Tried to do a price beat at game Westgate and the manager who was called to authoriser the purchase tried by all means not to honor their promise. 1st the lady tried to call all the stores I mentioned that I saw the phone at, other stores didn't answer. The one that answered and said yes they do have the phone the manager said call again and ask if it's not a display one of which it was so they can't honor that(I understood). He decided to go to the other stores since they were not answering. 2 stores had the phone but apparently since it was not under the same network they can't honor it. OK on to the next one. Ackermans has 3 stores at Westgate and he only went to one n they also didn't have stock. He didn't bother to ask Ackermans to call the other 2 stores to check if they had. I ended up leaving the store without the phone. Went to buy it somewhere. On my way home I went to Ackermans mobile and saw that they had the phone (3 in total) under the same network as game. Send a message on their Facebook messenger and someone got back to me but ended up saying that they looked into it and agreed with the manager that there is nothing they could do as other stores had no stock. I feel like... Same as the manager the guy who tried to help with my quiry did nothing to honor their policy of price beat

0
Replies (3)
Game
Game's reply18 Sept 2024, 16:00
Official
Hi Itshokeng, thanks for getting in touch. I truly apologize for there being no stock and for the lack of urgency on our end. I understand this has inconvenienced you, however, at the time of purchase, the competitor store did not have stock, only two Vodacom cellphones which was under a clearance sale, and because this particular sale does not apply when doing price beat, the request could not be finalized. Should you require further assistance, do not hesitate to reach out. 
IK
Itshokeng K's update18 Sept 2024, 21:23
Reviewer Update
Like I said previously I'm just one customer who's business won't matter with you. It's your word against mine. Ackermans had 3 phones under Vodacom like your policy states... But anyway it's all good. Hope you do better for other customers who come to your store and mind you I will still shop there I was just trying to highlight that you should keep your promises or rather stop promoting lies....
Game
Game's reply19 Sept 2024, 09:57
Official
I hear you, and once again, my humblest apologies for the inconvenience, we do hope to serve you better in the future.