FM
FORTUNE M

1 reviews | Active since Dec 2019

04 Dec 2024, 21:56

Game Westgate Mall - Staff Incompetency

Went to buy a TV on 20.11.2024 at Game Westgate. Horrible experience from a cashier named Lissa Ndlovu. The TV was not in stock and was supposed to be delivered. Upon asking Lissa roughly when it would be delivered, she was extremely rude, disrespectful and demeaning. She answered "maybe tommorow, next week, next month or even next year". I believe she wanted to say she doesn't know but you don't asnwer PAYING customers in that manner. A week elapsed with ZERO communication. After countless phone calls and branch visits I was then told that the stock is at the Rosebank Mall branch which is almost 30km away. I didnt mind going there to collect myself and I drove there only to find that that they also didn't have stock. Complete waste of time and money. I ended up asking for a refund. All this staff at Westgate Mall were outright rude never apoligized for THIER mixup. The level of icompetency is out of this world. Will never set foot in that branch ever again.

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Replies (3)
Game
Game's reply05 Dec 2024, 16:54
Official
Hello Fortune, thank you for reaching out. I'm sorry, for the service you received in store and the runaround you were given. This is certainly not the experience we want you to have. Rest assured; the matter will be addressed with the management team and you will be reverted to. 
FM
FORTUNE M's update14 Dec 2024, 19:50
Reviewer Update
Mxm I will hold my breath to that
Game
Game's reply16 Dec 2024, 09:43
Official
I'm sorry, you haven't been contacted regarding your query. I have re-escalated the matter to the store manager and will be in touch as soon as I have feedback.