Game West street Durban sucks

Game West street...Lets pull out the ****** card, where the staff treat indians like ****. Sinkile or whatever her name may be , i wouldn't know because she ignored me when i spoke to her, refused to cash for me because i had 7 items instead of 5 so i asked her to let it pass as she has already cashed for so many other people that had full baskets of items. She refused and took on the customer behind me who had a whole basket that was way more than 15 items. So i called the manager, kevin and hes says he will deal with her later...is this the way you treat your customers Game Stores????