Game wants me pay for microwave repairs because it is damaged by roaches

I bought a Samsung microwave in September 2022 and i recently returned it for repair as the buttons were no longer working.

the returns department called me to inform me that Samsung sent a quotation that i need to pay +-R2000 for repairs because the microwave was damaged by roaches. If i refuse to pay, they will charge me a rejection fee of R350. What nonsense is this???

I thereafter contacted their customer care to lodge a complaint and they told me if the manufacture (Samsung) said i need to pay the amount, there is nothing they could do.

I don't understand why i need to pay the amount as the microwave is still under warranty. they did not disclose when i bought the microwave that should it be damaged by roaches i will need to pay.

i am disturbed and not happy in the manner in which Game treats its customers and will lodge a formal complaint with the National Consumer Commission (NCC). Why would they charge me the same price i bought the microwave to fix it whereas it still under warranty.

I will never recommend someone to purchase from Game store again they don't value their customers.

frustrated customer