Game Vodacom contract

To the Manager, Game Lephalale,

On the 28th of July 2020 I went to Game Lephalale to get a Vodacom contract for an Acer laptop with a LTE router and 1GB of data for R349 per month. At first your Game Vodacom contract specialist was unwilling to help me and treated me extremely rudely. I find this unacceptable. I asked to speak to an in store manager and the issue was resolved.

Due to a typing error the paperwork for the contract could only be completed on the 29th of July 2020. On that day I went to the store to sign the contract and pay the once off fees as stipulated in the contract. At the till when a second game vodacom contract specialist was helping me to pay the upfront fees they were unable to scan the LTE router barcode that goes with the contract as the system stated that the router was not in stock. I was told I will be contacted when the issue is resolved.

On the 31st of July 2020 I returned to the store to ask for feedback as I have not been contacted with regards to the contract. On this day I was informed that Game Lephalale was trying to get the correct LTE router from Game Polokwane, but that Game Polokwane doesn't have stock.

On the 4th of August 2020 I went back to Game Lephalale as I have still not received feedback regarding the contract - please note that I have already signed the contract on the 29th of July 2020. I was then informed that the Game/Vodacom contract specialist that helped me sign the contract is currently in Polokwane to get the correct stock (On the 31st of July they did not have stock) and that it is an issue because two different routers have the same product code on the system.

With this I was told that they still cannot help me and that I have to wait till they contact me. After inquiring as to what will happen if they don't resolve the issue before the 6th of August 2020 as the deal will expire by then. The answer I got was that we will see what Game can do tomorrow and if they do not succeed in getting stock - tuff luck to me.

I find this completely unacceptable. I have signed a contract to only then be told that I cannot get the product that I signed for with little to no help on what the way forward will be.