Game virtual credit / Mobicred - Customer Service, Non-existent

I app**** for a Game virtual credit account and was approved. After sending in my documents and agent emailed me to tell me to approve the Debi Check on my bank - witch I did. Now they tell me that the application expired and we need to start again. They reset my application but it keeps on giving an error 'client already exist’. That was in November. Still struggling with the same issue after about 3 months. Emails, calls, messages and no one ever contacts me back. They sending me from Game department to Mobicred to IT but no one ever helps. This is not acceptable and so unprofessional.