RP
Ronette P

1 reviews | Active since Apr 2021

14 Nov 2023, 09:48

GAME VINCENT PARK EAST LONDON

Highly disgusted in the service I received this week from GAME VINCENT. i did an online order for items on special. Got a call Friday afternoon informing me they don't have all the stock, but I must not worry about it they will pull stock from GAME BEACON BAY to complete my order and deliver it to me. Come Monday 13/11 I still have no info regarding my order as it was not yet delivered. Phoned call center only to be told my order was canceled and a refund will be done to my store card!!! no communication regarding this cancelation NOTHING!!!!!! phoned again today to do a follow up as I said I will not accept the cancelation as I was told self by the staff at the store, they will sort my order out. NO one has even been phoned, I try phone the store self NO ON ANSWERS THEIR FREAKEN PHONES!!!!!! Why show you have stock on hand when doing online orders when you don't actually have any!!!!

0
Replies (3)
Game
Game's reply14 Nov 2023, 12:55
Official
Hi Ronette, thanks for getting in touch. I'm so sorry about the order not being delivered. Please be advised we will escalate the matter to our senior team for urgent assistance. 
RP
Ronette P's update14 Nov 2023, 13:22
Reviewer Update
Love to hear the next excuse
Game
Game's reply14 Nov 2023, 15:19
Official
Thanks for getting back to us. The matter is being investigated and you will be contacted shortly.