Game Vaal Mall Money Extorsion and Forced Sales

Hello Peter, I bought a Proline laptop at a Game Store in Vaal Mall on 09/03/2024 only to find that the laptop a defect. Game has a purchase agreement, in the agreement under the "Terms of Sale" section, a sentence states that "Once the purchase is complete, no returns or exchanges will be accepted unless the laptop is found to be faulty within 14 days from the date of purchase."

I discovered a fault within hours of the purchase but I am refused a return/refund by both the manager(Elisa Mtimkhulu) and the sales agent, discovering the defect I promptly went back to Game the following day(10/03/2024) and I asked to return the laptop and also asked for a refund because there is no other laptop I can afford except for that R3000 one but I am told I will not be refunded because of the purchase agreement which conflicts with their return policy at the back of their till slip and them misconstruing what the purchase agreement states, another issue that made me want a refund is that two other customers were in the store to return the same laptop brand because of the same defect.

The person that assisted me when making the purchase said because I signed the purchase agreement, I understood that there will not be a refund and referred me to the sentence I quoted in the above lines but the sentence state that "Unless" a defect is discovered a return or exchange can be possible. I then requested to speak with the manager who seem to have the same understanding of the English or training and refused me a refund.

Can I PLEASE! be assisted with a refund as I need a laptop urgently to complete my university assignments and study for my tests this coming week. Because Game is refusing to give me my money back and forcing me to wait and also to buy a brand that did not make a good first impression. They are also taking advantage because I am young and they know that I don't have a lawyer.