Game using 'lockdown' to ***** from customers

I tried to return something to Game this afternoon ... for the third time!!!

These car roof straps were bought a few days before lockdown and on 3 April I tried to return them to Game, Cape Gate; but was advised that "we're only processing returns on items that were bought during lockdown". "So, when can I return it?" I asked, but the lady just shook her head, shrugged her shoulders.

So, a month later, on 6 May (lockdown level 4) I go back to the store to return the goods, but I get the same response ... and an utterly unhelpful 'Julika', who also can't (or won't) tell me WHEN I CAN return the goods; and who also can't be bothered to give me a number or email address to contact Game Head office. And there is also nothing in Game's T&C that says I can't return an item during lockdown.

So how long is this going to go on for? I've walked into the store just like anybody else and could have been helped in that time ... and not needed to go back. Instead, Game staff use the 'lockdown' excuse, but which means I must expose myself to risk of infection AGAIN. Obviously, that is counter-productive .. it increases my risk of infection, NOT decreases it.

OR is Game just using the lockdown excuse to ***** people's money?