GAME - useless service, management and after service!

In March last year, I purchased a Verimark vacuum cleaner from Game. The salesman raved about this vacuum cleaner. 9 months later, it would stop working (overheat) while in use. I took it back in the box with the slip.

I was promised it would be sorted out and I would be contacted in 21 working days most likely with a replacement/voucher. A month later, still no word. I went back and stood for 45 minutes waiting to be helped. The Verimark salesman came and was more worried about flirting with his helper than even greeting me. I was promised to be phoned as Verimark were not answering - no phonecall.

My husband and I went back a couple of weeks later - I had my 1 year old with me. We were told to wait as the same salesman was on lunch. When asking to speak to a manager, the lady behind the desk called the office and my request was IGNORED. We waited a further 15 minutes with a crying 1 year old to watch our salesman casually walk in. Suddenly when meeting my husband, he worked a little harder at phoning Verimark repairs - for us to be told that we needed to pay R500 or they would not fix the 9 month old vacuum cleaner as it was due to our negligence - we used it once a week in 2 bedrooms - we cleaned it out regularly - for 9 months! to be told this WAS OUR FAULT!

Needless to say - we did not pay and got our broken vacuum back not repaired.

TERRIBLE SERVICE - TERRIBLE MANAGEMENT