RM
Randy M
1 reviews | Active since Jun 2020
08 Jun 2020, 12:10
Game Useless Service
I purchased a TV via game online November 2019, i finally received the TV just short of a month from time of payment. 28 February 2020 the TV no longer turns on and call in to report it, I get told they will send a courier to collect within 3days. Two weeks later still the TV is not collected for repairs, finally game puts me in touch with powercare their service provider and I have to take the TV in myself. Now I find out the TV was sc****d and game should credit me, but they expect me to collect the defective TV, they will then send a courier to collect the TV from me and once they receive it I will get credited or replaced. I have owed the TV for 7months now and only used it for two of the 7months, this process could take a further two months and I'm battling to get any commitment from game.
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Replies (2)
Game's replyOfficial
10 Jun 2020, 15:28Hi there Randy,
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with us as this is not the form of customer service we wish to offer.
We are dealing with this matter as we are working with the supplier to resolve this as soon as possible.
We will contact you directly regarding the feedback.
Once again I do apologize for the overall experience.
Kind RegardsAbdul PetersenGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with us as this is not the form of customer service we wish to offer.
We are dealing with this matter as we are working with the supplier to resolve this as soon as possible.
We will contact you directly regarding the feedback.
Once again I do apologize for the overall experience.
Kind RegardsAbdul PetersenGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
Game's reply10 Jun 2020, 15:28
Official
Hi there Randy,
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with us as this is not the form of customer service we wish to offer.
We are dealing with this matter as we are working with the supplier to resolve this as soon as possible.
We will contact you directly regarding the feedback.
Once again I do apologize for the overall experience.
Kind RegardsAbdul PetersenGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with us as this is not the form of customer service we wish to offer.
We are dealing with this matter as we are working with the supplier to resolve this as soon as possible.
We will contact you directly regarding the feedback.
Once again I do apologize for the overall experience.
Kind RegardsAbdul PetersenGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
RM
Randy M's updateReviewer Update
24 Jun 2020, 07:40Since I posted my review, absolutely nothing has happened. Now I have to take legal action cause a supplier isnt compitant enough to credit or replace the defective junk they sell.
RM
Randy M's update24 Jun 2020, 07:40
Reviewer Update
Since I posted my review, absolutely nothing has happened. Now I have to take legal action cause a supplier isnt compitant enough to credit or replace the defective junk they sell.