GAME: Unreliable, Ineffective, Shady and Frustrating Online Sales Platform

I made an online purchase for a Samsung Q55 LED TV, sound bar and wall bracket 2 months ago. 3 Weeks ago, the sound bar and wall bracket arrived without the TV.

Apart from the 2 hours of airtime wasted, the online consultants were of no help as each of the 6 consultants I spoke to over the 3 weeks had different and sometimes conflicting responses. There is no proper way to track the progress of your online order (unlike Takealot). The outsourced delivery company, (Dawn Wing) arrived unannounced the first time, with part of the order. Totally unprofessional. A simple notification text on the morning of the delivery would be courteous so I can plan to be home to collect the delivery. (Maybe I just got too comfortable with how Takelot operates).

The latest response from Game's consultant is that there is no stock of the TV. A quick online search for TV on Game's website shows that Game stores not even 10kms from my home have stock and the online Game website still offers this particular TV with no mention of a stock shortage.

I'm not sure whether they being funny or difficult on purpose since I bought the TV on special before lockdown, but I'm losing my patience and will definitely not carry out another online purchase with Game stores.

Extremely frustrating and disappointing!!!