GAME : UnAuthorised transaction and they are refusing to refund me.

Game online store performed an unauthorised transaction of R3499.00 on my account, i have since requested the to refund my monies but they refuse to refund me by they coming up with all sorts of excuses, i have ben sending emails each day for the past 7 days , funny that everyone else does receive the email except for game . I sent numerous emails to @*** ; @*** and Monique, and clearly all my emails are being ignored. The call centre employees have told me that they will ask them to call me before close of business today ***, but when i followed up at 16:30 i was told that they are not available. I have been hit with theeee most outrageous service at GAME.............. I would like to warn other potential clients never to be tempted to buy anything from game, as they will fradulently perform other transactions without your authorisation.......... And they will give you a hard time to pay you , and they do not even care less....................BAAAAAAAAAAAAAAAAAAAADDDDDDDDDDDDDD Service,