Game unable to locate printer sent for quotation and repairs

I took my printer in for assessment in Dec'25, and was told that it needed to be sent to Jhb for a quotation and repairs. The quotation was only provided on 11 February 2026. I rejected the quotation, and requested for the printer to be returned. I visited the Canal Walk store on 15 March 2026, but the whereabouts of the printer could not be confirmed. I was told that they would provide feedback by Monday, 16 March 2026. To date I have not even received a call to advise that they are still locating the printer. Shocking customer service!!!!