Game Umhlanga Gateway

I bought a Defy double door fridge 5 days ago.

On the day the fridge was delivered was asked to wait 4 hrs before switching on and den another 4 hrs before using or loading fridge with my items. Couple hours from switching on the fridge makes a huge rattling sound which gets louder. They say it's a frost free freezer but it's building frost and perspiring.

I called Game Gateway as there's the 7 days policy. They refused to refund saying need to send a technician out. Next day sent a technician which mentioned there's a fault on fridge and I need to suggest to Game to refund me. Called Game and they refuse to refund me and said they wi book a senior technician to come check the fridge so I assume the technician they sent was not qualified that now they need to send a senior technician. I called Defy direct and they mentioned Game should for given me a refund because I am not satisfied with the appliance.. I have no joy being 5 days of having this fridge and nothing is inside because I'm soo unhappy and Game is refusing to refund me.

Game Umhlanga Gateway is really disappointing... I'm really disappointed with their lies and deciet. To sell me the fridge they were all sweet telling you about 7 day policy and lies. But now when there is a problem they refuse to refund me.

I have proof and evidence of the fault and chats I had with the staff.

I will now recommend everyone to not buy anything from Game. Too many issues and faults on their appliances.