Game Tygervalley Extremely bad service

Bought TV at Game last year and I was told that I have service gaurantee and they told me to buy extended garuantee to be covered for all. There was accident at home with major wind and tv was blown off unit and tv fell on x-box and screen broke. Took tv back to game as it is still under garuantee on 28.11.2018. I was told that they will get back to me within 10 days. I called them on 12.12.2018 and Celeste told me that she will once again come back to me. On the 20th I phoned again and a very rude Ebrahim told me tv only went to supplier on 12th and they cannot cover repairs under garuantee and I have to pay R2000. If I want Tv back without repairs I have to pay R150 reclaim fee. Why should I pay for repairs if I was told extended garuantee covers everything and on top of that pay R150 to get my own tv back. Bad service and very rude.