Game Tygervalley, Disgusting Customer Service

Worst customer service I have ever experienced. From the start, went to fill in an application for a Game account. I went there the following day to purchase a fridge and all my details went "missing" and therefore had to start again. This was after waiting over an hour to be helped. After this, I was told the card will only be ready COB or the following day (This was at about 14:00). I got home, was home for about 15 minutes and was called to say the card was ready and had to go all the way back to purchase the fridge as the promo ended the next day. Once I had purchased the fridge, with free delivery (as per credit agreement), I was told I would have to wait until the following week to receive the fridge, unless I was prepared to pay R200 to some inside arranged delivery person (not part of Game), to me this seemed like a way for the sales person to make an extra bit of cash off a customer. Eventually I managed to get someone to help me with the fridge and transported it home. The fridge was not in a box. (red flag). Once opened, there was a dent in the freezer door, so I called to have it collected and replaced. It has now been two weeks, I am still awaiting my fridge and have been told that it will be delivered today. Due to a family emergency I have asked for an ETA or to move the delivery to tomorrow and have been told very abruptly that none of these requests are possible and in not so many words, I am to wait at home all day until the fridge arrives. I have the persons name, details and everything - but if this is how they treat their customers it will be the last purchase I ever make at Game.