GAME TYGERVALLEY, CAPE TOWN - HORRIBLE SERVICE (ELECTRONIC APPLIANCES)

HORRIBLE SERVICE! I purchased a TV on 18 January 2020. I was not using the TV as I never had the chance to set up the necessary cables in my room, but purchased the TV as it was on special. Fast forward to end of March when we were placed in lockdown, decided to unwrap the TV as I was now at home and was expecting to at least be able to switch on the TV. When plugging in the TV the screen remained black and nothing appeared only the blue light of the power button.

Fast forward to June when i the returned to work, I decided to now take the TV back to Game Tygervalley, whereby the store was closed for deep cleaning purposes. Again in July I decide to go to Game Tygervalley and again the store is closed whereby I then decided o go to Game, Cape. The customer service consultant there then upon seeing the TV told me the TV is brand new and can see never before used and suggested that I return the TV to Tygervalley.

21 July 2020, I went to Game Tygervalley and returned the TV, I explained all of the above to a customer service consultant Nizaam and I explicitly explained that I do not want this TV again, because I am not willing to sit with a TV that is going to give me endless problems as upon opening the TV it did not work! I have stated that I wanted a refund and if not a refund then I was willing to take a credit voucher for the store, but I refuse to take a TV that upon opening does NOT work as it presents foreseeable problems for the future.

I have been to Game on 3 occasssions thereafter, spoken to Nizaam and Supervisor Ebrahim. Nizaam has done his utmost to assist me, but I am told that I am only left with the option of taking the TV as it has been repaired, because my 6 MONTHS has lapsed.

This is by no fault of my own and I am appalled that this is now my problem as a consumer. The fact that we were in a National Lockdown and furthermore that Game was closed on two occassions is by no means my fault!

Absolutely pathetic service as no further attempt to assist me has been made. I have in addition to me going to the store been in telephonic communication with Nizaam and truth be told there is nothing that he can do to assist me. However, NO COMMUNICATION from the manager as I am told is Reginald has been made to accommodate me in this regard.

Given that Cape Gate was more than willing to assist I would in future in all likelihood not be making any purchases at Game Tygervalley, as to date no RESOLVE has been given to me 1month and 3weeks later, my TV is standing at Game and I am merely told it is ready for collection.

Could I please be assisted accordingly, as I would sincerely appreciate it!

Furthermore, thank you to Nizaam for trying to do all he can to help me.