SL
Shameema L

1 reviews | Active since Jul 2016

02 Jul 2016, 08:47

Game Tygervalley bad service and imcompetent customer service manager

<p>Game Tygervalley...by far the worst stores to shop at ever! I had bought 2 polaroid tablet phones the 16th December 2015. The 28th December 2015 I was back at the store with both tabs aa both screens cracked. The customer service department then took the good in. That was December 2015.. April 2016 I was told the goods had arrived back from polaroid.. fixed I xan collect it.. the quote for both tabs was 700. The day I went to collect the tabs.. they opend the boxes.. and oh my word.. the way the tabs were repaired was so bad.. as the 1 tabs screen looks as if it was s****ped across a concrete flood with scratches from here to spain.. the 2nd screen was fitted so scew that it covers the speaker at the top of the tab and there are major gabs on the sides of the tab. 2months have passed and Game tyger valley can still mot resolve this issue and sending me back and forth as I will not accept the tabs in the co dition it was fixed which is poor workmanship. I think this is so unfair that I have to pay for goods that were damaged by the manufacturer themselves. Now I have to fight with Game, Homemark & Polaroid and non of them arw gettig back to me. The lady Natasha manager at customer service is so unprofessional.. the homemark rep Wilfred is so ***********. Im juat so unsatisfied by tge way they handled this situation. Please help me as Game Tygervalley is stil in possession of my goods and the lady Natasha from customer service is forcing me to pay for goods that were poorly fixed.</p>

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Replies (2)
Game
Game's reply02 Jul 2016, 09:31
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply04 Jul 2016, 15:06
Official

Further to the above matter we confirm that management contacted you to advise that Homemark and Polaroid is investigating this matter and will provide you with final feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273