GAME TV WARRANTY ISSUES - GAME IS A *******

Absolutely the worst experience at Game - DO NOT BUY TV's FROM GAME.

I have purchased a 55" JVC UHD Smart Curved TV from Game Gateway in June 2017 at the Gateway branch opening special. I have also purchased a GAME extended warranty which is valid for 3 years after. This was offered by a guy working for commission at the TV section in GAME.

The TV stopped working about 2 months ago - this is where all of the problems began. I contacted GAME to explain the problem - they referred me to TM Electronics. To my knowledge, i have a warranty with GAME, and they need to liaise with their contractors - this didn't happen. After numerous calls, I get through to TM Electronics and schedule an appointment at home. I avail myself and the "technician" doesn't pitch, no explanation or follow up call. I call for the 6th time to schedule, this time they come through, see the TV for literally 1 minute then offer to take the TV away ("technicians" have no form of identification nor business cards to validate). We refuse.

I went to GAME gateway branch to speak to the manager, he was unhelpful took no responsibility, and pointed me to the guy that sold the warranty. Is this how GAME services their customers? This is downright the most time consuming and annoying for the customer - which is the actual reason for GAME's existence?

A mail was sent to Orleans Mokwena who continued the trend of the no-care attitude service.

Present: GAME offers 2 alternatives, since the TV cannot be fixed according to TM Electronics

1. A GAME voucher, to the value of R6000 (purchased price excluding R997 warranty and warranty falls away. Stated that there is no stock of the TV)

2. A refund - Only if i paid with a credit card, else it isn't possible. Another fantastic rule that doesn't make sense at all.

I literally went on the game site and found out that there IS stock today 22/2/19 :

https://www.game.co.za/game-za/en/All-Game-Categories/Electronics-%26-Entertainment/Television-%26-Satellite/TVs/55%22-CURVED-UHD-SMART-LED-TV-LT-55N776-A/p/ ********** 2

I want this TV or an alternative, this is only logical to the customer that takes extended warranty. If anyone buys a TV and 3 years down the line, it breaks - it's expected that GAME or other vendors might not stock it, but an alternative needs to be given.

The TV was bought at a special price, I cannot get the same specs for the same price - yet GAME insists on giving me what I paid back in a voucher? This doesn't make sense, it is a *******. Why would ANYONE even purchase extended warranty if they can just insure it? Think about it..

The customer does not benefit or even break even. Why is GAME's after sales support of the LOWEST standard? Do you people not train employees or offer customer satisfaction?

Inadequate at best