KS
Keshnee S
1 reviews | Active since Jan 2019
31 Jan 2019, 11:11
GAME TV Ordered Online
on line purchase of TV upon delivery TV screen was cracked, there was no inner packaging. contacted the call center on 29 Jan 19 was informed of the process for refund however when asked for their timeline on replacement of TV they could not advise on service delivery timeline by consultants. it is pathetic that I need to call in everyday to find out the progress to be told it is escalated to back off however they cannot give me a timeline, I was even told this morning that the lady dealing with refunds was off sick?????Is staff issues the clients problem????I have had one person call me back yesterday throughout this tiresome process. today when I asked for the supervisor I held for 10 minutes plus only to be told that he is busy with another client? I was not offered the option of either holding for someone else senior or that I would get a call back. ALL I get told is that we have updated and place urgency on the query, no correspondence. Online purchasing should be seamless but with GAME is it senseless and useless
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Replies (4)
Game's replyOfficial
31 Jan 2019, 15:58Hi Keshenee,
I'm sorry for the experience you've had.
This is certainly not the level of service we wish you to have.
We are working to have the matter sorted for you as quickly as possible and will be in touch.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm sorry for the experience you've had.
This is certainly not the level of service we wish you to have.
We are working to have the matter sorted for you as quickly as possible and will be in touch.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Best regards,
Game's reply31 Jan 2019, 15:58
Official
Hi Keshenee,
I'm sorry for the experience you've had.
This is certainly not the level of service we wish you to have.
We are working to have the matter sorted for you as quickly as possible and will be in touch.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm sorry for the experience you've had.
This is certainly not the level of service we wish you to have.
We are working to have the matter sorted for you as quickly as possible and will be in touch.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Best regards,
KS
Keshnee S's updateReviewer Update
01 Feb 2019, 08:56Thank you for the response however I had to make a follow up call this morning and was told that contact was made with me yesterday at 3.40 pm I have no missed calls or messages to that effect, when I asked the call center agent what number the call was made on the respond was I don't know I asked for a name response was it is head office , such professional service.... with such professional and detailed and updated information how can any client have faith that the query with no SLA is being dealt with ........ it will now be a week since the unfortunate decision to purchase online from game.
KS
Keshnee S's update01 Feb 2019, 08:56
Reviewer Update
Thank you for the response however I had to make a follow up call this morning and was told that contact was made with me yesterday at 3.40 pm I have no missed calls or messages to that effect, when I asked the call center agent what number the call was made on the respond was I don't know I asked for a name response was it is head office , such professional service.... with such professional and detailed and updated information how can any client have faith that the query with no SLA is being dealt with ........ it will now be a week since the unfortunate decision to purchase online from game.
KS
Keshnee S's updateReviewer Update
01 Feb 2019, 08:56Thank you for the response however I had to make a follow up call this morning and was told that contact was made with me yesterday at 3.40 pm I have no missed calls or messages to that effect, when I asked the call center agent what number the call was made on the respond was I don't know I asked for a name response was it is head office , such professional service.... with such professional and detailed and updated information how can any client have faith that the query with no SLA is being dealt with ........ it will now be a week since the unfortunate decision to purchase online from game.
KS
Keshnee S's update01 Feb 2019, 08:56
Reviewer Update
Thank you for the response however I had to make a follow up call this morning and was told that contact was made with me yesterday at 3.40 pm I have no missed calls or messages to that effect, when I asked the call center agent what number the call was made on the respond was I don't know I asked for a name response was it is head office , such professional service.... with such professional and detailed and updated information how can any client have faith that the query with no SLA is being dealt with ........ it will now be a week since the unfortunate decision to purchase online from game.
Game's replyOfficial
15 Feb 2019, 17:39Hi Keshenee,
Thank you for your continued patience and for taking my call.
With regards to our telephonic conversation, please know that we are working to improve our service delivery.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
KS
Thank you for your continued patience and for taking my call.
With regards to our telephonic conversation, please know that we are working to improve our service delivery.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
KS
Best regards,
Game's reply15 Feb 2019, 17:39
Official
Hi Keshenee,
Thank you for your continued patience and for taking my call.
With regards to our telephonic conversation, please know that we are working to improve our service delivery.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
KS
Thank you for your continued patience and for taking my call.
With regards to our telephonic conversation, please know that we are working to improve our service delivery.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
KS
Best regards,