Game Trade Route Mall

Purchased a TV from Game Trade Route mall. Jan 04 had a issue the 1st time where i was sold a used TV - I went back to the store and a new TV was delivered. 24 of jan TV started giving issues where i went to the store and informed them. they called me on the 27th Jan to get the slip and serial number and advised that they will send out a tech...... TO date no one has made contact with me..... i called the store yesterday Mr Moosa store manager is on leave , Spoke to the other store manager Emely who called me back and while i am advising her that her 21 days for refund will be ending on the 14th Feb an I will bring the TV back. which is going to cost me money as I don't have a big enough vehicle to bring it to the store. she is RUDE and ARROGANT as if i am the one who is wrong..... I will be at ur store on the 14th of Feb 2022 to deliver your TV and i want a FULL CASH REFUND i do not wish to do business with GAME

Below is my e mail sent to the store manager - NO REPONSE.

Good day Mr Moosa,

Hope that my e mail finds you well.

My e mail refers to my visit to your store on the 24th January 2022 – Advising you that the TV Purchased from your store early Jan is faulty, and you took down my details to log a call with your techs.

As per our discussion – you will have a tech out to me within a few days to have this matter resolved, today is the 09/02/2022 (16 days later) and still no one has come out to come and have a look at the TV, the TV now is worst then what it was.

I have received a called from you guys who asked the 1st time for a slip and the 2nd call was requesting the serial number which both was provided and confirmed that it has been received.

1st call : 27-01-2022 15:32

2nd call : 27-01-2022 15:56

You and your sales guy on the floor mentioned that within 21days, if the issue is not resolved there will be a refund given.

Should this not be resolved by Monday 14th Feb 2022 I will be at your store bright and early with your TV and I expect a full cash refund as I do not wish to do any future business with your establishment. As I am sitting without a working TV since 24th January yet I paid in cash to have a new working TV on the 02-01-22, only for less than 3 weeks later the TV is not functioning.

Hope to hear from you soon.

Regards,