Game took my R4 050

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I hope you are well because I have never been. I ordered a laptop on the Game website and the money went through but I have never recieved an order number. It took my money then said transaction failed. I have been trying to resolve this issue for 2 months and received no help whatsoever . I have been communicating with Chevonne Soha (Mass Discounters) and Sascha Jantjees (Mass Discounters) via email and they never helped me. They have been tossing me around asking for proof of payment and bank statements. They even said they see the proof of payment but I never got my money back. I even requested a refund process and had to wait for weeks, on the last day they sent an email asking if I still need assistance with placing an order of which we left that stage long ago because I asked for a refund. This is called stalling to get a customer off your back. I have went to Game in Brooklyn and they referred me to Game in Menlyn. Game in menyln told me to go back to Brooklyn. They are tossing me around. In Menlyn a Lady, *** said she can only help with sending an email and she'll get back to me. I have been waiting for a week now. I paid R4 050 even the R50 for delivery. I am a student and highly disappointed at Game because it's nearly the second semester and I still don't have a laptop because of you and i might fail. You guys fail to communicate with me and always asked multiple of times for proof of payments and bank statements that I have provided via email more than 10 times already. I have never been this disappointed at a store that says it serves customer. I will be screenshotting every reply and showing everyone on social media platforms how useless the customer service is. You basically ****** me off of R4 050. How do you guys feel that you used money sent to you on the 7 March 2022 you don't even know what it was for because you delivered no service. Disgusting.