Game - The worst online experience

We placed an order for a pool 2 weeks ago and still up to today, the status still shows in progress. The delivery agreement states that the item will be delivered within 3-5 working days. This is clearly not the case.

I have spoken to 2 consultants Donald and Tylor, who promised to call me back and escalate my query, its been days and I am still waiting on their phone call. I called in today 2/01/2019 again and it seems my concern was not escalated at all. No one knows when the stock will be dispatched?after 5 working days, none of the consultants can tel me when my order will be delivered.

The worst part is that after all this time, i get told that there is no stock available and it needs to dispatched from Game Grand Central to Canal Walk. I asked if there is a turn around time for this and I was told that there isn't. Amazing!

I suggest you relook at your delivery time and internal process or just don't provide the online service at all if you cant live up to your delivery time, as it will only hurt the brand.

We need our online purchase to be delivered by Friday 4th as we have waited long enough!