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Raymond O
1 reviews | Active since May 2010
18 Sept 2020, 11:21
GAME - THE WORST IN CUSTOMER SERVICE
Bought a washing machine online 25/08. Noted on their website that that they have "higher than normal volumes" and there is a 7-10 working day delivery time. Well its been 18 working days today - no delivery. Whats even worse is that none of the clowns who man their customer service telephones have a clue what is happening with my order. I have made numerous calls and all I get is "we will follow up". Contacted Game via Twitter and got told "we will look into the matter and provide feedback". They have the absolute worst customer service. Nobody even bothers letting me know what is happening.
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Replies (4)RO
Raymond O's updateReviewer Update
28 Sept 2020, 11:03Been 10 (5 business) days without any updates.....
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Raymond O's update28 Sept 2020, 11:03
Reviewer Update
Been 10 (5 business) days without any updates.....
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Raymond O's updateReviewer Update
06 Oct 2020, 14:22I am struggling to understand how GAME are even in business. You truly the worst company in our country in terms of customer service. I have heard from countless number of people (your online sales staff) in the past 2 months that my order will be followed up and someone will get back to me. You have shown me over and over that you are unable to do even that - it just seems like lip service and nobody even wants to do their job. What frustrates me most is that you cannot even make a simple call or send an SMS or email to keep me updated on what is happening and progress.
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Raymond O's update06 Oct 2020, 14:22
Reviewer Update
I am struggling to understand how GAME are even in business. You truly the worst company in our country in terms of customer service. I have heard from countless number of people (your online sales staff) in the past 2 months that my order will be followed up and someone will get back to me. You have shown me over and over that you are unable to do even that - it just seems like lip service and nobody even wants to do their job. What frustrates me most is that you cannot even make a simple call or send an SMS or email to keep me updated on what is happening and progress.
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Raymond O's updateReviewer Update
07 Oct 2020, 15:58I have given up the waiting for item which was supposed to arrive weeks ago. I am tired of hearing the "No Stock" story. If that is actually the case, I am really baffled as to why you are even selling items (or allow customers to purchase items) on your online store if there is no stock of the item.
Awaiting REFUND...
Awaiting REFUND...
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Raymond O's update07 Oct 2020, 15:58
Reviewer Update
I have given up the waiting for item which was supposed to arrive weeks ago. I am tired of hearing the "No Stock" story. If that is actually the case, I am really baffled as to why you are even selling items (or allow customers to purchase items) on your online store if there is no stock of the item.
Awaiting REFUND...
Awaiting REFUND...
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Raymond O's updateReviewer Update
19 Oct 2020, 15:02Waiting for my refund........
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Raymond O's update19 Oct 2020, 15:02
Reviewer Update
Waiting for my refund........