Game... the most useless unbearable individuals. A bunch of losers.

Its a pity you have to give them 1 star at all...

Bought a fridge online from them, all went well then had a warranty claim from Hisense as there is a part that cant be replaced. Cool, so Hisense send out a tech who then gets Hisense to tell me its not fixable and that they need to do a refund. Hisense then contacts game to arrange this... 2 weeks later i get a call from Game Welkom, not sure why as i'm in JHB. The guy tells me that he has the warranty claim and he will arrange something from Johannesburg.... never heard back from him. Call Game Welkom daily for a few days because either no one answers the phone or the person that handles it had gone home or it just loops the call back to reception. Eventually send a mail to ***.... wow! they are even better. 1st they cant tell me the invoice number as the online site sales have been archived and they dont have record of it and its no longer in your online profile. So being resourceful i contact Hisense who provide it to me as i had an earlier warranty claims for the same device. So send that to them and now they can suddenly find all the information after being told there is nothing they can do. Then get a call from there online backoffice team to say i need to return the fridge before i can get the credit. I ask if i cannot be credited and then i can buy a replacement and when they deliver that they can collect the broken one.... thats apparently not process and heaven help us if someone thinks outside the box. Anyway just wanting to get on with it i say they can come collect... they book a collection from the Centurion branch because they have " a good relationship" with that manager. Today they were suppose to come collect the fridge but gave the courier my partners number even though i have been dealing with them the whole time and they have been calling me to update me. So even after mailing them i had to contact the courier to to update the contact details. They might as well start paying me to work there.