Game The Gateway Customer Service Disappointment

I placed in my laptop for repairs at Game The Gateway on the 18th of August. Five weeks later I have had to follow up because nothing has been communicated back to me. To my extreme disappointment, a lady from the store has called me and told me that my laptop is still at the store and has not been sent to the repair centre, they shall do so now. So if I had not followed up, the laptop would have stayed there forever.

I'm so disappointed and I'm actually angry about this whole situation, I'm totally disgusted.