GAME, Terrible service, and missing items from order.

I Placed an order on the 26th of April and my package only arrived on the 24th of May. The package was missing two items. The delivery company advised me they don't pack items I should take it up with Game.

I sent multiple emails through the whole delivery process as there is no way to track items. The order only says in progress. I never had a single reply.

After delivery, when phoning in I was advised that the items was out off stock and it can not be shipped from other regions as there are restrictions in place. I have been ordering all kinds of items during the lockdown, and as soon as the ban on e-commerce was lifted all other items from across the country arrived within a few days.

To make matters worse I was told that items can't be shipped from other regions, the parcel that did arrive according to the waybill came from PE and I reside in East London, so please explain again how items can't come from another region.

The customer service consultant could not advise me on how long it might take and the best solution would be to get a refund. I was placed on hold as she did the process.

After she finished, I was informed it might now take up to 14 working days for my money to reflect again. That is three weeks. I informed her that this was unacceptable, and if there is any way that the process could be sped up so that I can go and purchase the items at any other store.

The worst thing is that even now still when I go onto Game's website the items do not reflect as out of stock.

I will never support Game again after the service I have received.