eV
eugene V

1 reviews | Active since Jul 2016

09 Jan 2020, 10:57

Game - terrible service

Game - terrible service Order no - *** I ordered a playstation during black Friday and I still have not received my order. I followed up with Game and Dawn Wing couriers and subsequently I found out that my order has been returned. All during this process communication and updates are pathetic. Dawn wing confirmed that my order was returned to Game (Cradlestone). I called Cradle tone and was referred to a guy by the name of Thabo. Not very helpful and rude. Promised to get back to me but nothing .I followed up and got very bad service and no help. Please sort out my order as this has been paid for already

Thank you Eugene ***

0
Replies (3)
Game
Game's reply09 Jan 2020, 13:18
Official
Good Day Eugene,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your order number with "Att Abdul 353131" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply09 Jan 2020, 13:18
Official
Good Day Eugene,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your order number with "Att Abdul 353131" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

eV
eugene V's update13 Jan 2020, 11:30
Reviewer Update
Email sent on the 9th of Jan 2020 with all the details requested, still awaiting feedback