Game - Terrible customer service and delivery time!

Such a terrible experience with an online order.

Placed an order for a fridge on the 3rd of December. Game advised that I would receive my order by latest the 10th of December.

Followed the orders progress online and the morning of the 10th when I called to enquire about the item I was told that the courier company does not work on weekends. If Game includes the Saturday as a day for delivery they should make sure the courier company does too.

On the phone with customer service for over an hour back and forth and no help. All they say if we will call you Monday morning. By this time I've requested to speak to a manager numerous times but to no avail. When promised I'll be called back then didn't happen either.

Eventually after 11 on Monday morning i still didn't get a call and I called them back. Still no luck. No one I spoke to was even able to tell me which courier had the order, just that the delivery was canceled and one courier handed it over to another. Again promised a manager will call me by latest 1pm that day and surprise no one did.

I called back again at 1.30pm. What kept me sane was I was fortunate to get a really helpful consultant, Valencia Marters, who after being placed on hold for just over 40 minutes was able to track my order to Dawn Wing Couriers.

I was promised an escalation and that the courier would deliver asap as the urgency was noted but it's Tuesday afternoon and still no fridge.

Just lousy calls saying mam we emailed the courier but no response received and next mam they said tomorrow.

This is unacceptable! Game is a big company and should make the necessary arrangements for deliveries if it's a service they supply the customer with.

You get no email / call or anything if you don't contact them.

Over the last 3 days I've used just over R200 airtime and numerous hours wasted on the phone with them.

The managers are just as ***ardly because they do not even return calls.

Definitely my last order at Game! So disappointed and annoyed and still.... no fridge!