Game Terrible customer service

Terrible customer service received from Game. I paid for an item via their website, received an email stating that the order had not been processed however Game debited the money from my bank account. I started a digital chat with a Game assistant but it became very evident that the person on the other side was not able to assist. I then called them and was advised to send proof of payment via email, which I did. I then continued to correspond with Game via email however to date the order has not been delivered, nor has my money been refunded, and to top it off the item is now out of stock. Upon calling in AGAIN I was told AGAIN how the matter had been escalated. I asked to speak to a supervisor as it is clear that the people I have been dealing with are not able to resolve the issue other than to advise that it has been escalated. I was then told there is no Supervisor to talk to and then miraculously May was on the line. May however was not any better in so far as her resolution was to escalate to the complaints department now. What aggravated the discussion was that May chose to continuously interrupt me whilst I was talking. I asked for her surname and she told me that she is not allowed to give it to me but I clearly pointed out that this is contradictory in so far as others full names appear in the emails sent by them, so why is that acceptable but not for a Supervisor to be giving her full name so that I can myself escalate this issue. Game please prioritise this and refund me money .... I do not want to continue calling in to be told the same information by people who don't know how to resolve an issue nor do they wish to do the right thing and ensure that the buck doesn't stop at escalation. I also don't want to spend all my airtime making contact with yourselves on a regular basis. Customer LOST!