GAME - TERRIBLE COMPANY WITH AN EVEN MORE TERRIBLE COURIER SERVICE

i purchased a cellphone on 29th November 2019, the delivery date was to be 13th December. The package never arrived. I called Game 'customer service' line every day and each consultant promised that they would get back to me but never did. i have had to follow up and follow up constantly. I have requested to speak to a manager several times, they never take my calls!!!! i eventually received my tracking number, only to find out that on the 31 December (by this time it was January) the courier company listed my package as LOST.. i called GAME they said that entry was an error and the same day that was made, they found my package and it will be delivered that day (1st or 2nd January). I received a call at 17:30 that night from GAME to say my package was indeed LOST and a refund will be processed.... WITHIN 14 WORKING DAYS!!! even more time that i must just waste. they further inconvenience their customers, with very little regret expressed....... a week later i follow up with GAME re my refund AND STILL NOTHING HAS BEEN PROCESSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GIVE MY MONEY BACK GAME!!!!!