Game taking very long time to allocate payment.

I have made a payment of R1000 to my Game Store Card account on Friday 28.03.2025 in store at Game Mall@Reds. I wanted to use my card on Sunday 30.03.2025. The payment did not reflect. I kept checking on the Self-help service. Still nothing. I emailed my Proof of payment on Monday 31.03.2025 and Wednesday 02.04.2025. No reply. I then phoned Customer Service on 02.04.2025, spoke to Siyasanga, she advised that my emails are on the waiting list. This can take upto 7 days since receipt of email. This is very bad service do do such an easy transaction to allocate an account payment made in store to an account.