GAME SURE WARRANTY?? Urmmm UNSURE!
<p>So i purchased a samsung microwave from Game Westwood when they had just opened ... i did pick up the microwave at a good price which is why i bought it...to be safe we Purchased the Gamesure warranty. 2 years and 1 month later the mocrowave blew ...in a time span of 2months my microwave was repaired three times. Now i get a call saying they cannot repair the microwave and will refund what i paid ! How convenient!! Knowing full well i got the microwave at a good price and buying a new one of the same calibre will cost me much more! I have asked that in all fairness the microwave be REPLACED and not REFUNDED especially since i was kept hanging 2 months wdout a microwave and having to go through the inconveniance of begging fr my unit to be sorted out . According to the game sure warranty consultants and manager this is the "RULES" of the warranty...now i wondr why this was conveniently left out by guy that sold us the warranty. .... im fed up of making numerous calls to unhelpful staff! The feelings i had fr game has crtainly changed ! I would NEVER purchase another product from u guys again! </p>
Thats the thing....a credit ?? I had asked for a replacement unit ....not a credit ! After 2 months of shuffling me from pillar to post url finally decide the microwave is beyond repairs.
Knowing full well i picked the microwave up at a reasonable price and another of the similar calibre is atleast a thousand rand more Gamesure conveniently decides to pass a cedit! UNACCEPTABLE! I want a replacement unit not a CREDIT !
These things where not even mentioned by the guy who sold us the warranty! Bear in mind that day i purchased for well over 10.000 and took out the PATHETIC gamesure warranty on all my appliances purchased. I am a regular client of game...but from what ive been through it is as clear as DAYLIGHT .....game does not value its customers ....
Thats the thing....a credit ?? I had asked for a replacement unit ....not a credit ! After 2 months of shuffling me from pillar to post url finally decide the microwave is beyond repairs.
Knowing full well i picked the microwave up at a reasonable price and another of the similar calibre is atleast a thousand rand more Gamesure conveniently decides to pass a cedit! UNACCEPTABLE! I want a replacement unit not a CREDIT !
These things where not even mentioned by the guy who sold us the warranty! Bear in mind that day i purchased for well over 10.000 and took out the PATHETIC gamesure warranty on all my appliances purchased. I am a regular client of game...but from what ive been through it is as clear as DAYLIGHT .....game does not value its customers ....