Game sub-standard delivery

Good day,

I want to cancel my order.

Reason being I was sent an email notification that my order was going to be delivered today 12 November 2025 before 8pm. I had to get someone to stand in for me since 1pm today at my residence to accept delivery which I did. The person sat at my house until 8pm in which time after 5pm I arrived from work, and my order was still not delivered. I tried numerous times using The Wumdrop online help but, on three occasions I had to deal with rude operators that cut-off my conversations with nonvalid answers only copy & paste, low-class childish behaviour.

I spoke to three operators at Wumdrop and they tried to get hold of the delivery person and his phone was switched off. I also tried calling the person and his phone went to voicemail. At calling the last operator at Wumdrop time 19h50, I was informed that I live in a high-risk area (15 minutes away from the depot in Brackenfell) and that there is a lead time of 3 days which no one informed me about.

This is terrible low-class service, as I don't know where my delivery fridge is and poor client communication. I never encountered this sub-standard delivery service, and I demand my money paid back into my account and will rather buy my fridge at a more reputable establishment.