Game Stores Westgate: R7999 guaranteed laptop repair amount R19000. Still not repaired in 4 months

Game Stores Westgate: On 19/08/22 a Acer Aspire 3 Core i5 8GB 1TB laptop was purchased. On the day of collecting the laptop a gentleman bought back 3 x Acer laptops, the sale-person ensured me that I will not experience any problems only to find 9 months down the line my laptop screen went blank . I took it to 2 x IT Tech as my work was on the laptop, both of them gave the same report that it is something to do with the LCD/motherboard and they do not want to open and fiddle as they see no liquid damaged, suggested I should return it to the store as it was under guarantee as they were aware as they loaded my work and emails. On 25/05/23 still under full guarantee I took it back. Repeated calls after 1 month 2 weeks the laptop was not back. Follow-up again the cost to repair will be R19000(my cost) for a R7999 laptop which I refused. They advised they took it back and used another provider, after follow up with Game, they said the cost will be R2000(my cost) this is after 3 months of follow-up. The Store manager told me that they have 5 x Acer laptops returned at the same time as I returned the item and all of them the same problem liquid damage? I have his notes on the back of my documents, in his handwriting. He also mentioned that they are experiencing so much problems with ACER. In September nothing was done and in October after Game being quite I went to the stores and they advised there was a R404.00 for them to release the laptop which I refused by the supplier they have sent the item to. On 5 October I received a sms from Game informing me that me repair item is back in store awaiting my collection. Hubby went on the 9th to collect only to find out that the laptop was not repaired as I refused to pay any of the mentioned cost. He left the laptop at Game. Did Game sell their customers rejected or used laptops if I was the only customer that would not be questionable but I am not and I have the prove of it. How can brand new laptops only work for a limited time buffers me and then the customer service received from game is appalling, very terrible with no feedback only when I go to Game then I receive updates. This customer service is at the poorest quality standard.