Game Stores -Terrible online service ***5

I ordered online and paid for the products indicated on the above mentioned order number. It is now the 21st of July and no deliveries have been made. I have been calling since the 22 May trying to follow up on my order. Game has made no effort to communicate with me. Been told that Yolanda Clay has been communicating with the courier company (Dawn Wing)with regards to my order being delivered to an incorrect address. She has never made contact with me with regards to giving me feedback etc. Game is the worst online service ever!!

Consumer right Acts states with respect to the delivery of goods or supply of services that the supplier is responsible to deliver the goods on the agreed date. According to your website and adverti*****ts on the media , delivery is 10 to 14 working days. I placed the order on the 15th of May and in the month of May delivery was between 7 to 10 working days. I called and requested for a refund on the 22nd June and gave the lady My account details. I then sent an email on the 25th of June with my banking details but to this day I still have not received a refund. I called today following up on the above mentioned and I'm told that they are still investigating the matter. This is really *********!!