Game Stores Shocking Service

I bought a TV online from Game on the 06/04/2022. The TV was eventually delivered about a week later with a dent on its lower half. Since then I've been locked in a battle with Game to collect the damage TV and replace it. It's been just over a month now, and the damaged TV is still sitting in my living room awaiting collection. The courier service appeared a just over a week ago but the driver didn't even have space for it in his truck, so left it behind promising to send someone through the next day to fetch it. That didn't happen. I have received one call from Game after that mishap and its been silence ever since. At this point I am almost impressed with the consistency in the lack of customer care shown to me by Game and in future will make it a point to take my business anywhere but to Game and its affiliates.