KP
Karen P
1 reviews | Active since May 2015
28 May 2015, 12:30
GAME STORES SELLING SECOND HAND GOODS?
4 February '15 I bought a Stramm 2,5kva generator at Game in Bela-Bela. Earlier they said the price was R3000. Arrived there, the price on the floor was R3200. Asked why but accepted the price. Later sales person said I can pay R2000, very happy! Another person asked if I wanted to buy extended warranty - R400 rep**** no. On payment they said that the price is now R2600. I paid it. Tested generator on Thursday. Didn't work, recoil starter was broken. Drove back next day. They saw it was definitely broken. Phoned one of the managers and he said \But she knew she bought a second hand generator"!!!! Told me the generator had to go for re-assessment...I refused"
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Replies (1)Game's replyOfficial
28 May 2015, 15:34Hello KarenPienaar,
We acknowledge receipt of your complaint with reference *** and apologizes for any inconvenience caused.
We confirm that management contacted you to discuss the matter. The item is currently working fine but you were invited to return it to store should you have a problem in future. Contact persons: Mr. Chauke or Mr. Ristic.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologizes for any inconvenience caused.
We confirm that management contacted you to discuss the matter. The item is currently working fine but you were invited to return it to store should you have a problem in future. Contact persons: Mr. Chauke or Mr. Ristic.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply28 May 2015, 15:34
Official
Hello KarenPienaar,
We acknowledge receipt of your complaint with reference *** and apologizes for any inconvenience caused.
We confirm that management contacted you to discuss the matter. The item is currently working fine but you were invited to return it to store should you have a problem in future. Contact persons: Mr. Chauke or Mr. Ristic.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologizes for any inconvenience caused.
We confirm that management contacted you to discuss the matter. The item is currently working fine but you were invited to return it to store should you have a problem in future. Contact persons: Mr. Chauke or Mr. Ristic.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
