Game stores rude and ***********

Currently at game store at north cape mall Kimberley, the store is open but we are being send back at the returns desk , they just told me they have stock taking and no one to help , and I insisted on waiting because they were saying the person responsible for the desk is coming, now being told they went to lunch. In a period of 5 minutes. The lady who was talking to me is Basebi, she was very rude at 1st wanted a physical slip with me and was disregarding my digital slip in the email. She is non responsive and is giving me an attitude even after the tevo representative is telling her that the slip is valid as it’s a digital registration I also did on tevo concerning the very item I’m returning which is still under warranty.