Game Stores Rosebank, JHB - broken process and terrible service

I purchased a Hisense 8kg tumble dryer on 6 Feb 2021 on laybye from Rosebank Game Store. They were out of stock in the store but advised that I could still do it as they would place an order. I settled the laybye on 14 Feb 2021 in store. When I asked when I could collect, I was informed that I would need to call in every now and then to to check in with the store (shocking service- they didnt even offer to contact me). I called in again on 26 Feb to find out what is happening with my order and was asked to come in the following week in order to get it cancelled and reordered for free delivery directly from warehouse. They did it this way because they said the warehouse takes forever to deliver to their stores (terrible supply chain management). I went in on 2 March but didn't have the slip with me so was advised to come back. I am here 3 March and am told only the admin person can do the process and I have been waiting for 30 minutes to be served by her. This is the worst game store that I have had to deal with. Not to mention that I have had to wait for almost a month for my item, I have been to the store 4 times on the same issue, I have spent time on the phone, and each time i come to the store i am sent from pillar to post and/or wait for a long time to be served. Customer service is the worst at Game stores Rosebank, Johannesburg and processes are messed up. I need my tumble dryer that I have paid for, Game.