Game stores refuses to close my account

Item: Game
Rating: 1

I settled my account in November 2018 and requested for my account to be closed.

I still received correspondence from Game regarding my account. In December I made another request. Still no closure. I made a follow up again both in January & February 2019; and in their response they are telling me to report a lost card.

I am now starting to believe that this is just a delaying strategy not to close the account so that I can be tempted to buy again, and also to accumulate interest.

Kindly assist by intervening Regards

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Replies (2)

's updateReviewer Update

14 Feb 2019, 11:12

I still have not received a letter/communication indicating that my account is closed. Instead I am only receiving invites to come and shop with my card and the balance amount thereof. Exactly what should one do to have an account closed?????????????

's update14 Feb 2019, 11:12

Reviewer Update

Game's replyOfficial

02 Mar 2019, 11:21

Hi Nthabiseng,

I'm sorry you haven't received notification from RCS.

Your request to have your account closed was sent to the relevant team.

Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

Game's reply02 Mar 2019, 11:21

Official