1 reviews | Active since Oct 2016

02 Oct 2016, 22:56

Game Stores Promotionals Deceived Me

<p>On Wednesday 28 September 2016 I saw a promotion tag for a Lenovo Tablet S5000 priced at R1290 at Game Store at boulders Mall in Midrand Johannesburg. I was told only one was in stock but they were expecting more to come. Since I did not have the money had to go back and come again another day. I went back on Friday at the same shop to check if the stock did came. Still they said only one available but still on special. On Saturday went back ready to buy the product on special and one attended told me that there is still one Tablet left on special. She took the promotion tag priced R1290 and asked me to pay at the till. As I took out my wallet ready to pay another guy in charge stoked me as he said he wanted to check for availability of the tablet. They latter told me it was out of stock but still on special and the next stock will arrive next week so have to wait or go to another Game Store. Surely, I went to Game Store at Africa Mall. They had the Tablet but was charged the normal price of R2499 not the special price. I asked why they said the special was over on Tuesday. I feel deceived into buying a product</p> <p>wrongly advertised and displayed as on special yet not. I only took the Tablet because they told me of reversing the transaction which I know can be a complicated process at times. I am unhappy and feel deceived. Why does a shop need displaying promotion tags when the promotion is over?</p>

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Replies (1)
Game
Game's reply03 Oct 2016, 11:17
Official

Good day,

We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation.

Regards

Herman van der Berg

Customer Service

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