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Neelesh

1 reviews | Active since Apr 2023

06 Jan 2026, 12:01

Game Stores - Price match Policy is a ****

Below is a response to a Query on Price match from Game. I do note that Game recently updated their policy on price matching but this is seeming to look a lot like trying to avoid meeting their own policy and making excuses,

If they don't have the product why not offer a raincheck?

Customer Contact Center - Web Support <***> wrote: Hi Neelesh, We understand how important it is to get the best price, and we truly value your interest in purchasing this product from us. Our Finance Department has reviewed your request and has advised that we are unfortunately unable to proceed with a price beat, as We currently have no stock available online for this item.

Additionally, we checked stock availability across all Durban Game stores, and each store only has one display unit left. Display units can only be purchased in‑store and are not eligible for online price beat processing.

Should you require any further assistance, please do not hesitate to reach out. We will be happy to assist. Kind regards,

N@#@### L33333 Customer Service Agent

Tel: Game Online Support: ***Customer Service Contact Centre: 0861 GAME CARE (***73) Game Sure Extended Warranty: ***/ 0800 00 44 E-mail: *** Web: www.game.co.za Division of MASSMART Holdings Limited 16 Peltier Drive, Sunninghill, 2157 The Game Team,

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Replies (3)
Game
Game's reply06 Jan 2026, 14:36
Official
Hi Neelesh, Thank you for bringing your concerns to our attention and we are sorry that we're unable to proceed with the price beat. I've checked your details as saw that the matter was escalated to our complaints team, and an email was sent addressing your query and our policies on rainchecks, price beat and display units. 
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Neelesh's update07 Jan 2026, 09:30
Reviewer Update
I have resolved this at a Store in Durban, stick was available at the warehouse and i have made a purchase. Price match was provided, i think in future i will rather do this than going through your online portal.
Game
Game's reply07 Jan 2026, 09:35
Official
Hi Neelash, Thank you for the feedback. The price beat in store, is sorted easier and more timely than an online request.