Game stores Potchefstroom, Vodacom stores Potchefstroom and Samsung stores ****med me.

If there was a ZERO STARS RATING I would rate it for GAME STORES POTCHEFSTROOM. In June 2023 my father opened up a VODACOM Cell phone contract at GAME POTCHEFSTROOM for me. The leaflet advertised a Samsung A23 for R429 pm and it includes a R5000 game voucher and pair of Samsung earpods(earphones) valued at R2999. I was interested in the contract because it looked appealing and I was convinced by the adverti*****t that it was a great deal. I then took the contract and recieved the cellphone and the game voucher immediately after the contract was in effect,but not the earpods. GAME POTCHEFSTROOM then told me that I had to claim the earpods from Samsung stores. I called Samsung stores and Samsung stores told me that I had to use the Samsung members application on the cellphone in order redeem the earpods. Unfortunately when I tried to redeem the earpods via the Samsung members application,my application was denied due to the fact that I did not add the Samsung galaxy watch to my contract and therefore I did not qualify to redeem the earpods. I went back to GAME POTCHEFSTROOM to inform them that I could not qualify to redeem the earpods because I did not add the Samsung galaxy watch to my contract. The consultant at GAME POTCHEFSTROOM informed me that there must be a misunderstanding because the adverti*****t stated that the contract states that the Samsung galaxy watch is not compulsory to add to the Vodacom contact. The GAME POTCHEFSTROOM floor manager then contacted and emailed the COMMERCIAL CELL ADMINISTRATION to get some clarity on the matter at hand but recieved no response from them. The GAME POTCHEFSTROOM floor manager then contacted VODACOM POTCHEFSTROOM to get some clarity on the matter at hand but recieved no response. It's been 4 months already and I still haven't received any answer about the complaint I filed. Please help me hellopeter.