Game Stores Poor service for delivery

I bought a phone online on the 6th of December. Up to this date i haven't received my order and i was told the TAT for delivery is 3-5 days. Every time i called to follow up, i was told the order status hasn't changed, the order hasn't been dispatched. I am very disappointed with the service because i wanted the phone as a Christmas present. It is very frustrating because i phoned both customer care number and online support number and it goes through to the same person who will tell me they 'don't know' and when you ask to speak to the superior they just make you hang on until the call gets cut. I used my work address as a delivery address because i thought Game will adhere to their TAT of delivery and i'm going on leave, tomorrow is my last day i'm going home. I really don't understand whats happening... and no one is willing to explain what's going on. I am very mad and frustrated and i will not be purchasing anything from Game stores anymore. I will also make sure i tell my colleagues, friends and family about this **** experience i received from Game.