Game stores poor service

#*** Game online purchase made last month. I have been calling and e-mailing almost daily for my delivery and everyday I get told the same response " I just need to follow up with the distributor, I will call you back" I am very disappointed at your service. I have offered to collect the couch myself wherever it is, I have requested for the distributor's number so that i can call them myself but no, your customer service is the worst. The other things that got delivered were broken also. How is it that game has both my money and the couch but can't give me feed back, worse they won't even let me cancel my order and refund me the money.