Game Stores Poor Behaviour

To whom it may concern

I would like to express my utter disgust and disappointment in the not only the service but arrogant attitude and display by Samuel, the manager on duty. I walked into Game store at approx 12:15 today, stood at the sports area for over 20 minutes with nobody on duty, I the area or let alone assisting. A supplements salesman/marketer approached me and my family and tried to get someone to assist us but another 10 minutes went on. I proceeded to the front desk where 3 staff members were chatting and didn't know who is on duty or where the store manager is and complained in zulu about me to each other. Eventually I went and looked for Samuel on my own and then tried to introduce myself to him and explain our experience in the store thus far... He didn't even care to listen! He told I must not come into his store and tell him what to do, he didn't even know what product we wanted or even anything. He said I must see what he will do to me and to make matters worse, he smelled as though he just came from a smoke break.

If this is the service we have come to experience from Game, I have no problems sharing my experience and disgust at how I was spoken to and treated. Further as an ex employee of massmart, I am deeply shocked and appauled by the low standards of service at massmart now.

I think you just lost a customer of Game

Deeply disappointed Sebastian *** Good day,

I didn't get a call or email today as a follow up and it is quite concerning that even an escalated matter doesn't get the due attention it needs. Unless this kind of behaviour is condoned by senior management.

Not a happy lost customer Sebastian ***

This is 2 emails sent to the service centre, further I made numerous calls and had none in return

Very poor and to think that in my opinion a ****** attack goes unpunished